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Refund / Withdrawal Policy

We, at FTO Capital, are fully aware that our clients’ ultimate goal is to realize their profits. Therefore, a special unite within our financial department has been designated in order to expedite all withdrawal requests.

How Can I withdraw money from my account?

To withdraw money from your account:

  • Go to the My Account tab,
  • Select the Withdrawal tab.
  • Enter your information.

or send an email to [email protected]

Please note:

  • Your account must be fully verified before submitting a withdrawal request.
  • Funds will be returned to clients with the same payment method used to deposit. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Are there any withdrawal limitations?

There is a minimum withdrawal amount for every payment method as listed below:

  • Credit/Debit card: minimum 100 USD/EUR/GBP
  • Wire Transfer: minimum 100 USD/EUR/GBP and 20 EUR within EU
  • Skrill: minimum 5 USD/EUR/GB

 

Do you charge any withdrawal fees?

FTO Capital does not charge any withdrawal fees. Please keep in mind, however, that some banks may charge transaction fees. These fees are not covered by FTO Capital

What is the timeframe of the withdrawal process?

For your information, FTO Capital may take up to 5 business days to process a withdrawal request.  The client who has submitted a withdrawal request will be contacted by the company via mail or by phone in order to validate the withdrawal request which the client is requested to approve explicitly.  Please keep in mind that there are several factors affecting the timeframe within which withdrawal funds are received:

  • The specific service provider you use to wire/withdraw funds, for example, could affect the speed of the funds transfer.
  • Within various geographic regions globally, wire transfers may make their way through several banks and/or institutions prior to reaching the final banking institution.
  • Some financial institutions require several business days to remit funds internationally, potentially affecting the timeframe of wire transfer withdrawals.

For the avoidance of delay of the withdrawal process, our clients are strongly recommended to verify their account as soon as possible in accordance with our compliance guidelines.  The aforementioned guidelines are based on the AML K.Y.C demands, whose purpose is to prevent identity theft, financial fraud, money laundering and terrorist financing.  To safeguard clients’ funds and to ensure that they reach their designated place during the withdrawal process, FTO Capital use the most advanced encryption protocols.

 

If you should have any further questions regarding your deposits or withdrawals, please feel free to contact us via our live chat, email or phone.

 

We look forward to assisting you with all your trading needs.